1. Information We Collect

When you use MaRquM AI, we may collect the following types of information:

• Account Information: Name, email address, and password when you register.
• Uploaded Content: Documents, files, and text you upload for analysis and AI generation.
• Usage Data: How you interact with the platform, features used, generation requests, and assistant interactions.
• Payment Information: Payment proofs and transaction details (we do not store full credit card information directly).
• Technical Data: IP address, browser type, device information, and access times.
• Affiliate Data: Tracking codes, referral sources, and commission information if you participate in our affiliate program.

Uploaded Documents and Processing

When you upload a document to MaRquM AI, the platform may process the document to extract the text and information required for analysis, generation, assistant creation, search, and embed features. We do not retain the original uploaded file after processing is completed unless temporarily required for technical or legal reasons. We may retain extracted text, text chunks, indexes, metadata, and generated outputs inside the user's account to enable platform functionality.

2. How We Use Your Information

We use your information to:

• Provide, operate, and improve MaRquM AI services
• Process your uploaded documents and generate AI outputs
• Manage your account, subscription, and billing
• Track affiliate referrals and calculate commissions
• Communicate with you about service updates, security, and support
• Detect and prevent fraud, abuse, or violations of our terms
• Comply with legal obligations

3. AI Processing & Third-Party supporting Services

MaRquM AI combines proprietary platform intelligence, document knowledge, workflow orchestration, and assistant guidance with trusted third-party artificial intelligence infrastructure and model providers to deliver AI-powered features and generation services.

• Your uploaded content or requests may be securely transmitted to trusted third-party AI service providers solely for the purpose of processing your requested AI operations.
• We carefully select third-party providers; however, their processing of data is governed by their own terms, privacy policies, and applicable laws.
• MaRquM does not use your uploaded documents or generated content to train its own AI models beyond providing the services you explicitly request.
• Our AI providers may change over time as we improve the platform, security, reliability, performance, or available AI capabilities.

4. Data Retention

We retain your data as follows:

• Active Accounts: Data is retained while your account is active.
• Deleted Accounts: After you delete your account or your subscription expires, we may retain your data for up to 30 days before permanent deletion.
• Backups: Residual data may remain in backups for up to 90 days.
• Legal Requirements: We may retain data longer if required by law or for legitimate business purposes (e.g., fraud prevention).

5. Your Rights

Depending on your location, you may have the following rights regarding your data:

• Access: Request a copy of your data.
• Correction: Correct inaccurate data.
• Deletion: Request deletion of your data (subject to legal obligations).
• Export: Receive your data in a portable format.
• Objection: Object to certain processing activities.

To exercise these rights, contact us at: support@marqum.net

6. Cookies & Tracking

We use cookies and similar technologies to:

• Keep you logged in
• Remember your language preferences
• Track affiliate referrals
• Analyze platform usage and improve our service

You can disable cookies in your browser settings, but some features may not function properly.

7. Data Security

We implement reasonable technical and organizational measures to protect your data, including encryption in transit (TLS) and at rest, access controls, and regular security reviews. However, no internet transmission is 100% secure, and we cannot guarantee absolute security.

8. Children's Privacy

MaRquM AI is not intended for children under 13 years of age. We do not knowingly collect personal information from children under 13. If we learn we have collected such information, we will delete it promptly. If you believe a child has provided us with data, please contact us.

9. International Data Transfers

Your data may be transferred to and processed in countries other than your own, including Jordan, the United States, and other jurisdictions where our service providers operate. By using MaRquM AI, you consent to such transfers.

10. Changes to This Privacy Policy

We may update this privacy policy from time to time. We will notify you of material changes by posting the new policy on this page and updating the "Last updated" date. Your continued use of the platform after changes constitutes acceptance of the updated policy.

11. Contact Us

For privacy-related questions or to exercise your rights, please contact us at:

• Email: support@marqum.net
• Company: Digitalized Horizon Tech
• Location: Amman, Jordan